FAQs

All orders are shipped in plain mailers or boxes. Return labels are nondescript and usually say “Returns Department.”
All packing slips are generic and do not mention any company information or pricing.
You can be confident that your orders will be shipped discreetly!

Shipping to a military address (APO, FPO) works differently than regular shipping. The US Postal Service delivers directly to the military postal system and then they take over and deliver to the various military bases. Once the shipment leaves the US Postal Service, the shipment can no longer be tracked. Please be aware that the military may confiscate some items that do not conform to their list of accepted items. You can find further information on shipping to military addresses at USPS.com.

Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. 

We are not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.

Addressing an Overseas Military Mail Mailpiece

To properly address a mailpiece, you need the following information:  

  • Name of the recipient (rank/grade/rating is optional)
  • The PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), APO (Army Post Office) or OMDC (Official Mail Distribution Center) number.
    • It is not necessary to add the specific military formation (for instance “1/20 24th Infantry”) that the recipient is attached to.
    • At times, operational security may demand that the unit not be named.
    • For FPO addresses aboard a United States Navy or United States Coast Guard vessel, put the ship’s name and hull number, if applicable, (for instance “USS Cochrane (DDG-21)”) instead of a PSC number.
  • If applicable, the recipient’s Military Post Office Box number.
  • When mailing to a DPO address, do not add the street address of the embassy or the recipient’s job title, such as “Ambassador John Adams” as this may cause processing errors.
  • The APO and “state” designator (AA, AP, AE)
    • Please do not use the state that the distribution hub is in (FL, CA, NY), as this may cause delays in the package being processed.
  • The correct ZIP Code for the unit, preferably the ZIP+4.
  • In case your package accidentally falls open during transit, consider including a card within, listing both yours and the recipient’s addresses and a full listing of the contents.

For instance, here is a sample APO Address:

GEN Omar Bradley
PSC 1234, Box 12345
APO AE 09204-1234

For a FPO:

CAPT John Paul Jones
USS Cochrane (DDG-21)
FPO AP 96543-1234

For a DPO:

John Adams
Unit 8400, Box 0000
DPO, AE, 09498-0048

When you receive your package, promptly check the items to make sure the  items are working. We are happy to provide account credit or replace  items found to be DEFECTIVE.  Due to the nature and usage of Adult  Products, ALL SALES ARE FINAL and the warehouses do not accept returns.

You  must contact us within the first 30 days when you (or your customer)  have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so  that your product issue can be handled smoothly. Please send your order  number, the product name/SKU, and a detailed description of the issue  and/or photos to [email protected]

Occasionally,  manufacturers will have a requirement to receive defective items back.  In the event an item needs to be sent in, we will notify you and ask that you include the following in your return package:

  • The packing slip 
  •  A note telling us what the problem was 
  •  A note stating whether you would like a refund or a replacement of the defective item. 
  •  If you do not include a note, you may not be refunded! 

 We  have tens of thousands of products on our site. Some of the products  have measurements and some do not. We will not issue a refund for a  product without measurements, due to the size. Please make sure the  product you are ordering meets all of your requirements, including size,  before placing your order. In the event a product does not match its  description, please contact us at [email protected] with  details and photos. The same is true for color as different monitors  display colors according to user settings. Finally, manufacturers may change packaging styles before they update our images. In these cases, the product is exactly has described, but the packing may look different. These situations are not cause for return/credit.

What if an item is missing?
What if an item is not as described?
How do I cancel an order?
What if I receive a defective/damaged item?
 

If you are missing an item from your shipment, please contact us via email us with the following information:

  • Order Number
  • Missing Item Number

We will quickly investigate and help resolve the issue as soon as possible!

If an item received does not match the product description, please send us an email with a detailed description of how the product is not as advertised. If possible, please send a photo showing the discrepancy. We are happy to investigate. In the event an item is truly not as described, we are happy to issue a credit for the product.

Please note: Manufacturers may change packaging styles before they update our images. The product is exactly has described, but the packing may look different. These are not  cause for return/credit.

Once an order has been submitted to the warehouse, it is usually not possible to make changes or cancel.

If you need to cancel an order, please contact us immediately via email at [email protected] with your order number. 

If it is not possible to cancel your order in time you may Refuse the shipment.  To refuse a shipment, simply inform the carrier when they attempt to deliver to you, or take the sealed/unopened shipping box back to the shipping carrier’s local office and ask them to Return to Sender. Once the items are back at the warehouse and received, we can issue a credit for the refused products. Please note that if the shipping box has opened, the carrier will not accept it and it is no longer possible to refuse the shipment.

Should you refuse a shipment, please contact us via email so that we can alert the warehouse.

We’re happy to help!

If you receive a defective/damaged item, please contact us via email within the first 30 days after the ship date, with the following information:

  • Order number
  • Item number
  • Detailed description of issue, including any troubleshooting that has been tried
  • Photos (If damaged)

We are happy to help troubleshoot the issue and if the item is defective, we can have a replacement sent or issue a credit to your account. Please note that all product issues must be reported within the first 30 days.

If a product issue occurs outside of this period, we are happy to provide manufacturer warranty information (if available).

Yes of course, Sex toys are safe to use. We only carries premium sex toys which are packed and stored hygienically. Using sex toys enhances the level of the sex life of a person and all sex toys are 100% safe to use.